Contact Information

General enquiries: contact@

b2b enquiries: b2b@ (business use, only)

For enquiries relating to your order

Please kindly note that we do not accept inquiries about your order via telephone or the above email addresses. For any enquiries related to your order, please first refer to your confirmation email. If you have not received a confirmation email after placing your order, please check your junk mail, either in your email client or web-based version. If you are still having problems with your order, please send an email to order@ with your order number in the subject header. Any emails that do not contain this information will not reach our inbox.

In general, our opening hours are Monday to Friday, 09:00 - 17:00 JST (excl. public holidays). Other holidays will be advertised on our homepage.