Refund policy

Generally speaking, we do not accept returns or offer refunds.

It is important to remember that your item has travelled at least 5,600 miles and some unavoidable blemish or other very minor affection should be expected. Both Sheep Impact and our partners, take every necessary precaution to ensure products remain in the best-possible condition by the time they reach your door.

We may (or may not) accept returns or issue refunds in the following exceptional cases:

• Quality Issues: If the food itself is spoiled, damaged, or of subpar quality beyond reasonable expectation, we may accept returns or exchanges. This is usually within a short timeframe after purchase, typically on the same day or within a few days of receiving the goods. However, we check the goods / contents as much as possible before dispatch..
• Incorrect Items: If the wrong food item was delivered or if there's a disadvantaged discrepancy between the ordered and received products.
• Expired Products: If a customer unknowingly purchases an expired product

It is also important to note that due to the nature of food products and concerns about hygiene and safety, returning food items are more restricted compared to other types of products.

If you think you have grounds for a refund or a return, please send an email to contact@sheepimpact.co.jp, providing all details including your order number and any accompanying images.